WARRANTY

The products purchased are always accompanied by a legal guarantee that covers manufacturing defects and conformity (e.g. malfunctions, breakdowns and breakages resulting from normal use, defects in the goods) of the products themselves for 24 months from the date of delivery of the product. 

The legal guarantee cannot be invoked by those who have purchased the products in the context of their business or professional activity, indicating their VAT number.  The legal guarantee gives the right to request from the seller: 

at the consumer’s choice, the repair or replacement of the goods, free of charge, provided that the requested solution is not impossible or excessively expensive compared to the alternative, considering: the extent of the defect, the value of the product without the defect and the possibility that the alternative can be implemented without causing significant inconvenience to the customer; 

in the event that the repair or replacement is impossible, excessively expensive or is late or causes significant inconvenience to the customer and is not effective in solving the problem, the customer has the right to request a reduction in price or termination of the contract. In determining the amount of the reduction or the sum to be returned, the use of the goods must be taken into account. In any case, for minor defects for which it was not possible to proceed with the repair or replacement of the product, it will not be possible to proceed with termination of the contract.

The seller repairs or replaces the product within a maximum of 60 days from delivery of the product to the point of sale, excluding the time needed to procure spare parts that are not immediately available.

In order to enforce the warranty, the customer must by law:

keep and show the purchase receipt;

report the defect within two months of its discovery;