RIGHT OF WITHDRAWAL

The online customer acting as a consumer is granted the right to withdraw from the contract, as provided for by Articles 64 – 67 of Legislative Decree No. 206/2005, known as the Consumer Code.

It should be noted that this right is reserved only for natural persons, i.e. private consumers who act for purposes outside their profession. There is no right of withdrawal for legal and natural persons who act, in reference to the purchase contract, in a professional context. Pursuant to and within the limits of Article 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receiving the purchased products, to exercise the right of withdrawal, consistent with the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without the need to specify the reason.

This right applies to all products purchased online on this site.

The costs of returning the product are borne by the consumer.

The right of withdrawal lapses entirely if the returned product is not intact, for example due to the absence of integral elements of the product or because the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.

Without limitations of the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation.

Each collection of intact packages must be carried out by the customer by adding the wording “INTEGRAL PACKAGE, COLLECTION WITH RESERVATION OF CONTENT CHECK” on the accompanying document (art. 1698 Civil Code). Any anomaly must then be reported within eight days using the following methods

via registered mail with return receipt to the following address: Acri (Cs) Via Duglia 1/D – cap 87041 via certified email to

Procedure for exercising the right of withdrawal

To exercise the right of withdrawal, it is necessary to send, within 14 calendar days of receiving the purchased product, a communication in which the intention to withdraw from the purchase contract is clearly expressed.

This communication must be sent, by registered letter with acknowledgement of receipt, to the following address: Acri (Cs) Via Duglia 1/D – cap 87041

The communication can also be sent, within the same term, by certified email to the address

The consumer must then arrange, using a courier of his choice, for the shipment of the product (if possible in the original packaging and, in any case, always carefully packaged) and complete with all accessories, instruction manuals and everything originally contained. 

The consumer must make this shipment within ten working days from the date on which he sent the communication of exercising the right of withdrawal.

Important notes

Transport costs and responsibility for the goods during shipping, as required by law, are the responsibility of the consumer. It is therefore advisable to insure the product with the chosen courier, taking care to carefully package the goods, where possible by placing the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any guarantees, instructions, licenses, cables, etc. In the event of transport damage occurring during the return, the Seller will communicate the damage to the consumer within five working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return and the request for withdrawal will be simultaneously cancelled.

Except as provided below for the case of partial withdrawal, the Seller will refund, within 14 days from the moment the Seller becomes aware of the exercise of the right of withdrawal, the entire purchase amount and the shipping costs for delivery, by means of a credit card reversal procedure or by bank transfer to the current account indicated by the consumer; the latter will be responsible for the shipping costs for returning the product.

If the withdrawal is partial (i.e. it concerns only a part of the products delivered with a single delivery), the refund of the shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded. With regard to purchases with collection at a point of sale of the Seller, the right of withdrawal is not applicable as it is not a distance selling. In fact, in that case, the consumer has only booked the product via the Internet, but has not yet purchased it and to do so he will have to go to the point of sale.

Order Cancellation Request

The purchase order can be cancelled in full if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been collected; in this case, no cost will be charged to the customer. If at the time of the request to cancel the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to the Seller. To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal.

For more information, you can write to

Sample withdrawal form

Addressed to: ________________________________________________

I hereby communicate my withdrawal from the sales contract for the following goods:________________ ____________________(insert a description of the goods you wish to withdraw from here)

___________________________________________________________________________

Ordered on: _______________________________________________________________ (insert date)

Received on: ________________________________________________________________ (insert date)

Name/Surname:____________________________________________________________

Address: ________________________________________________________________

Date: _________________________________________________________________

Signature

The User is free to express his/her choice to withdraw from the contract in any other equivalent form.