INTRODUCTION 

Dear Customer, This document constitutes a legal agreement between you, as User/Customer, and Tenuta Santa Venere Società Agricola A R.L as Seller and regulates purchases on the website https://www.akravinidicalabria.it/

We inform you that the general conditions of sale, reported below, indicate, in compliance with the regulations in force for the protection of the consumer, the conditions and methods with which to proceed with the online purchase on the website https://www.akravinidicalabria.it/, of the products of your interest in a safe, easy and convenient way. We therefore invite you to read and accept them in order to proceed with the purchase.

OBJECT

These general conditions of sale govern the sale of products marketed by the Seller to consumer users and users acting for purposes related to business activity.

These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code. The company reserves the right to modify these general conditions of sale at any time by reporting them on the site.

Any contractual or extra-contractual liability on the part of the company for direct or indirect damages to persons and/or things caused by the failure to accept, even partially, an order is excluded.

PURCHASE METHODS

In reference to Italian law, purchases on the site https://www.akravinidicalabria.it/ are reserved only and exclusively to those who are 18 years of age or older. In the case of purchases by non-Italian citizens, the purchase is possible only if they are of age, according to their national law for the consumption of alcohol. If the national law does not provide legislation in this regard, the age limit is considered to be 25 years. In any case, the customer undertakes to indemnify Tenuta Santa Venere Società Agricola A R.L. from any purchase that does not comply with the age limits imposed by law.

The purchase of products takes place by accessing the site and registering. For each product, a description containing the main characteristics of the same is available on the site. All information supporting the purchase is to be considered as simple generic information material.

It is understood that the image accompanying the description of the product may not be perfectly representative of its characteristics, but may differ in color, size, accessory products shown in the figure.

Correct receipt of the order is confirmed by the Seller by means of an automatic response via email, sent to the email address communicated by the customer at the time of registration. This confirmation message will contain an “order number”, to be used in the case of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.

In the event of non-acceptance of the order, the seller guarantees timely communication to the customer.

PAYMENT METHODS

All prices on the site are intended to be prices to the public and, therefore, inclusive of VAT.

Prices may vary without prior notice and the only correct price is intended to be the one indicated at the time of order confirmation.

For certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by the customer, in the absence of which the order will be considered cancelled.

In the case of purchase of goods with the “credit card” payment method, at the same time as the conclusion of the online transaction, the relevant banking institution will authorize only the commitment of the amount relating to the purchase made. The amount relating to the goods processed, even partially, will actually be charged to the customer’s credit card only upon delivery of the ordered material to the courier.

For further information or to receive support you can contact the seller directly at the telephone number +39 379 286 2150.

The goods are sent only after the order has been accepted and the credit has been received.

In the event of cancellation of the order, either by the customer or in the event of non-acceptance of the same by the seller, the order will be cancelled and the amount committed will be released (the release times depend exclusively on the banking system). Once the transaction has been cancelled, the seller cannot be held responsible for any damages arising from the release of the amount committed by the banking system.

The seller reserves the right to request additional documents from the customer proving ownership of the credit card. In the absence of sending the documentation, the seller reserves the right not to accept the order.

The security of transactions is guaranteed by a data encryption system and by direct, protected and certified connections.

ACCOUNT CANCELLATION

Registered Users may deactivate their accounts, request their cancellation or stop using the Service at any time by contacting the Seller directly.

The Seller, in the event of violation of these Terms and Conditions of Sale, reserves the right to suspend or cancel the User’s account at any time and without notice.

The Seller reserves the right to suspend or cancel the User’s account at any time and without notice if it believes that the user’s behavior may cause harm to the Seller, other Users or third parties;

DELIVERY METHODS

For each order placed, the seller issues a sales document for the material shipped. For the issuance of the invoice, the information provided by the customer at the time of the order is valid. The User can request a copy of the invoice or receipt within three months of issuance.

Delivery costs are paid by the customer and are indicated when placing the order.

Shipping costs vary depending on the size, weight and destination of the items chosen.

Free shipping is also provided for orders over a certain spending threshold, based on the destination. Restrictions on the quantity of products that can be purchased may be applied for orders placed outside the European Union.

Deliveries will be made by GLS.

Please note that delivery times are only indicative and are calculated from the day of shipping.

No responsibility can be attributed to the seller in the event of a delay in processing the order or in the delivery of the items ordered. Upon delivery, the customer is required to check:

that the packaging is intact, not damaged, not wet, or otherwise altered;

that the number of packages corresponds to that indicated in the transport document.

Any damage to the product or packaging or the lack of correspondence of the indications must be immediately contested to the courier by placing WRITTEN RESERVATION OF CONTROL on the courier’s proof of delivery. Once the courier’s document has been signed, the User will not be able to raise any objections regarding the external characteristics of the delivered goods.

In the event of failure to collect the material stored in the courier’s warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the customer at the time of the order, the order will be cancelled.

WITHDRAWAL & LEGAL WARRANTY

Views details “Right of Withdrawal”

Views details “Legal Guarantee”

COPYRIGHT

Akra Vini di Calabria is a registered trademark. All content, images, descriptions and everything contained in the site are the property of Tenuta Santa Venere Società Agricola A R.L.

The full or partial reproduction of any part of the site is prohibited; the reproduction of texts and or photos for any use and in any form and in any case without prior written authorization from Tenuta Santa Venere Società Agricola A R.L. is also prohibited.

APPLICABLE LAW

The sales contract between the User and the Seller is deemed to be concluded in Italy and governed by Italian law. Unless otherwise established, Italian law on the matter applies.

For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the User is a consumer, i.e. a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number in the order, the territorial jurisdiction is that of the Court of reference of his/her municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller’s registered office.